Shipping policy

Last updated: 26 July 2026

Interim shipping information

We are currently finalising our permanent shipping destinations, delivery methods, rates and service targets. This temporary Shipping Policy explains how delivery information is presented while those arrangements are being completed.

We do not promise a fixed shipping price, processing time or delivery time in this interim policy. The delivery methods currently available for your address, their charges and any estimated delivery times will be displayed at checkout before you place an order.

Where we ship

Shipping availability depends on the delivery country, postcode, products in the order and the delivery services available at the time of checkout. If checkout does not offer a delivery method for your address, we are not currently able to accept the order for that destination.

Shipping charges

Any shipping charge payable to DZEN PADEL will be shown at checkout before you confirm the purchase. We will not add an undisclosed delivery charge after an order has been accepted.

For deliveries outside the European Union, customs duties, import taxes, handling fees or similar charges may be imposed by the destination country. Unless the checkout expressly states that these amounts are included, they may be payable separately by the recipient to the relevant authority or carrier.

Processing and delivery estimates

Where available, estimated processing and delivery times are shown at checkout or in the order confirmation. Estimates are not guaranteed delivery dates unless we expressly state otherwise.

Delivery may be affected by weekends, public holidays, carrier capacity, customs procedures, weather, incorrect address information or other circumstances outside our reasonable control. If we become aware of a material delay, we will try to notify you using the contact details supplied with the order.

Nothing in this section limits any mandatory right you may have if an order is not delivered within the agreed time or within a period required by applicable law.

Order confirmation and tracking

After an order is accepted, we will send confirmation to the email address provided at checkout. If tracking is available for the selected service, tracking information will be sent when the order is dispatched or made available through the order-status page.

Tracking events are supplied by the carrier and may take time to update.

Delivery address

Please check that the recipient name, street address, postcode, country, email address and telephone number are complete and accurate before submitting the order.

If you need to correct an address, contact us as soon as possible at bqks1980@gmail.com. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Lost, damaged or incorrect deliveries

Where we arrange the carrier, the risk of loss or damage remains with us until you, or a person designated by you other than the carrier, takes physical possession of the goods, except where applicable law provides otherwise because you independently commissioned a carrier that we did not offer.

Please inspect the parcel after delivery and contact us as soon as reasonably possible if it is missing, damaged, incomplete or different from what you ordered. Include your order number and a description of the issue and, where reasonably useful, photographs of the item and packaging.

We will assess the issue and provide the remedy required by applicable law. Please see our Refund Policy for additional information about damaged, defective and incorrect products.

Failed delivery and uncollected parcels

If delivery cannot be completed, the carrier may make another attempt, leave instructions or hold the parcel at a collection point. Please follow the carrier's instructions within the stated period.

If a parcel is returned to us because the supplied address was incorrect or the parcel was not collected, we will contact you about the available options. Any additional charge will be applied only where permitted by law, disclosed to you and reasonably incurred.

Future updates

We will replace or update this temporary Shipping Policy when our permanent delivery arrangements are confirmed. Changes will not retrospectively reduce rights under an order that we have already accepted.

Contact

For questions about delivery or an existing order, contact:

DZEN PADEL
Email: bqks1980@gmail.com
Avenida de Villajoyosa 103, bloque 6 piso 10B
03016 Alicante, Alicante, Spain